Privacy Policy

Introduction

Welcome to af999, an internationally operated online gaming platform serving players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to safeguarding the privacy and personal information of every player who registers with, accesses, or uses any service offered through the af999 platform.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices you have regarding your information. By creating an account or continuing to use af999's services, you acknowledge that you have read and understood this policy. We strongly encourage you to review this document carefully before proceeding.

Information We Collect

af999 collects personal information through multiple channels to deliver a complete, secure, and personalised gaming experience. The categories of data we collect include the following:

Account Registration Data

• Full name and date of birth (for age verification — players must be 21 or older)
• Valid email address and mobile phone number
• Username and encrypted password credentials
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet)
• Government-issued ID details submitted for KYC verification

Financial & Transaction Data

• Mobile banking numbers linked to bKash, Nagad, Rocket, or Upay accounts
• Deposit and withdrawal transaction history including amounts in BDT
• Card details for Visa or Mastercard payments (processed via encrypted payment gateways only)
• Bonus and promotional credit records, including wagering requirement completion status

Technical & Usage Data

• IP address, browser type, device model, and operating system
• Session duration, pages visited, game history, and betting activity logs
• Cookies, local storage tokens, and tracking pixels used for session management and personalisation

How We Use Your Information

The data af999 collects is used exclusively to operate, improve, and secure our platform. We do not sell personal data to third parties. Specific uses include:

• Creating and managing your af999 account, including identity and age verification to confirm players are 21 or older
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering cricket betting, live casino, slots, crash games, and fish game services
• Providing customer support, responding to queries, and resolving account or transaction disputes
• Sending account-related notifications, security alerts, and promotional offers you have opted into
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities
• Analysing usage patterns to improve platform performance and personalise the user experience for Bangladeshi players

Payment Data & Financial Information

af999 integrates with leading mobile financial services widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as international card schemes such as Visa and Mastercard. When you make a deposit or request a withdrawal, our payment processing systems collect the minimum data necessary to complete the transaction securely.

Full card numbers and mobile banking PINs are never stored on af999 servers. All financial data is transmitted using industry-standard SSL encryption protocols. Our payment partners are contractually obligated to handle your financial information in accordance with applicable data security standards.

Cookies & Tracking Technologies

af999 uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and understand how players interact with our services. The types of cookies we deploy include:

• Essential cookies: required for login sessions, shopping cart functions, and platform security
• Analytics cookies: help us measure page performance, game popularity, and session behaviour across our Bangladesh user base
• Preference cookies: store your language settings, display preferences, and notification opt-in choices

You may configure your browser to refuse or delete cookies; however, doing so may affect the functionality of certain platform features including login persistence and game history display.

Sharing of Information

af999 does not sell, rent, or trade your personal data. We may share information with trusted third parties only under the following strictly limited circumstances:

• Payment processors (e.g. bKash, Nagad, Rocket gateway partners) to facilitate deposits and withdrawals — shared data is limited to what is strictly necessary for transaction completion
• Identity verification and KYC service providers to confirm player eligibility and prevent fraud
• Technology and infrastructure partners (hosting, CDN, analytics) who process data on our behalf under strict confidentiality agreements
• Law enforcement or regulatory authorities where disclosure is required by applicable law or to protect the rights and safety of our platform and users

In all cases where we share data with third parties, we implement appropriate contractual safeguards to ensure your information is handled responsibly and in accordance with applicable privacy standards.

Data Retention

af999 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Financial transaction records are retained for a minimum of five years. Game logs and session data are retained for up to two years for fraud detection and responsible gaming monitoring.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our data lifecycle management procedures. You may request deletion of your account and associated personal data by contacting our support team — subject to any legal retention obligations that may apply.

Your Rights as a User

af999 respects your right to control your own personal information. As a registered player on our platform, you have the following rights with respect to your data:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request a correction
• Right to erasure: subject to legal and regulatory retention requirements, you may request deletion of your personal data
• Right to object: you may opt out of receiving marketing communications from af999 at any time through your account settings or by contacting support
• Right to data portability: in applicable cases, you may request that we provide your data in a structured, machine-readable format

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can process them.

Security of Your Data

af999 implements multiple layers of technical and organisational security measures to protect your personal information. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Access to account data within our systems is restricted to authorised personnel only, operating under strict confidentiality obligations.

We periodically review and update our security practices to address emerging threats. In the event of a data security incident that materially affects your personal information, we will notify affected users promptly through the contact details we hold on record. We strongly encourage all players to use strong, unique passwords and to enable any two-factor authentication options available on their accounts.

Responsible Gaming & Age Verification

af999 is committed to responsible gaming. Our platform is strictly for adults aged 21 and above. During registration, we collect date of birth and may request government-issued identification documents to verify that players meet the minimum age requirement. Personal data collected for age verification is retained only for as long as necessary to fulfil this legal obligation.

If our systems detect patterns that may indicate problem gambling behaviour — such as unusually high deposit frequency, extended session durations, or self-exclusion requests — the data relevant to such patterns may be used by our responsible gaming team to reach out and offer support resources. All players in Bangladesh are encouraged to gamble responsibly and to contact our support team if they feel their gambling habits are becoming a concern.

Third-Party Links & Services

The af999 platform may reference or integrate with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own privacy policies and data handling practices independently of af999. We recommend reviewing the privacy policies of any third-party service you interact with through our platform. af999 is not responsible for the privacy practices of external service providers, though we conduct due diligence when selecting our technology and game content partners.

Changes to This Privacy Policy

af999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via email or an in-platform notification. The revised policy will be published on this page with an updated effective date. We encourage you to revisit this page periodically to stay informed about how we protect your data.

Your continued use of af999's services after any modification to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact our support team to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way af999 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh.

You can reach us by email at [email protected]. Our support team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6). For urgent account security concerns, please mark your message as high priority so our team can address it as quickly as possible.